Flew last week to Madison for a gathering
of administrators in Big-Ten German departments, where, aside from exchanging
professional information and pleasantries, I made two realizations. Both were surprises in their own way. The first came about by accident—as I was
flying the many legs from my university to Madison, I happened to sit at an airport gate next to
three graduate students on their way to Madison for a conference called
NAVSA. I had never heard of this
organization; I could not even spell it, but they were talking loudly in this
airport lounge about their papers and who all they were going to see. Most importantly they were complaining about
what it was like to be a graduate student, and since I never get hear graduate
students speaking that way anymore, I decided to eavesdrop. This meant simply sitting there with a
zombie look on my face, because these three women were speaking so loudly that
the whole lounge was taking in what they were saying. I simply pretended to be a burnt out, middle
aged, pudgy businessman staring blankly off into space—a convincing disguise,
and one I could naturally pull off.
So what did
these three young graduate students reveal—well, first that graduate students
complain about pretty much the same things we all did. Dissertation chapters, finishing conference
papers, should I go to this other conference, getting a job—nothing surprising
there. But then the conversation took a
turn, and these three women started unburdening their souls about---digital
humanities.
What shocked
me the most, was that they spoke about digital humanities without the slightest
worry about defining what the heck was.
Tenured professors hem and haw as if no one really knows what digital
humanities is, and then they all laugh out loud together, nervously. These graduate students talked about it as if
it were just their TA assignment. Two of
them had paying jobs in digital humanities.
One of them apparently had landed some nice post-doc in the field, another was working in some help desk capacity. She complained at length and
in detail, as only a grad student can, about clueless, old professors
who call her help desk with the simplest problems, one after the other, asking
the same stuff—and all she wants to do is yell at them “Read the FAQs
page!” This made me cringe
appropriately. But she continued, “They
need someone to hold their hands. Can’t
they read. I mean they are trained in
reading and critical thinking. Can’t they read the help page and figure it out
for themselves. I have to answer the
same questions over and over again. I want to shout at them, but I
don’t.” Well in fact, she had just done
that, because as I slowly turned to look up, I noticed that the airport lounge
was filled with several obvious academics, all of whom had assumed the same
blasé attitude while listening in.
What was
most obvious from their continued dialogue was that they all studied software
programs as if they were foreign languages.
They knew how to build websites, run complex searches through corpuses
of data, and generally treated the entire field of website design as just
another part of writing a PhD thesis.
Digital humanities was nothing more than another self-evident part of their training,
one that came with the usual institutional complexities. So while I am a hopeless old professor who
has taken seminars on web site design, but who has a better chance in holding a
lecture in Latin than posting his own page, the lesson is that graduate
students will learn and carry out these tasks directly because everyone they
know is doing the same thing.
Funnily enough, Dan, the laments of these grad students mirror the laments of help desk operators and even software vendors everywhere: Why don't the users just get it? Why don't they read the FAQ? Why do I need to hold there hand?
ReplyDeleteLast night I interviewed a guy who is head of marketing and sales at a big email software vendor (he said they have 530,000 customers!). He said that he and his team have stopped focusing on features and functions of their software and now focus on "the first fifteen minutes" and making those as easy, intuitive or hand-held as possible (the idea is, once someone has used their product successfully once, they have a higher chance of using it going forward). This is referred to as a "customer experience" focus.
Sounds like that's what digital humanities needs.